Escalation flow

Every ProAgent Me agent is backed by a real human expert. When your question needs their judgment, escalate.

The short version

1. In an active chat, click Talk to the expert in the header.
2. Review the creator's session fee. Pay via Stripe Checkout (one-time charge, separate from your subscription).
3. The creator is notified by email and inside Creator Studio.
4. They reply in the same chat thread. You continue the conversation with them directly (AI takes a back seat during an active escalation).
5. When resolved, rate the session.

From external tools

When you escalate from Claude Code, ChatGPT, Codex, or any other connected tool, the escalate MCP tool returns a signed deep link that takes you to the ProAgent Me web app with the full conversation preserved:

https://proagentme.com/chat/{conversationId}?escalate=1&t={signed-token}

The web app is the only surface that supports live human chat, payment, and rich content (attachments, tables, threaded quotes) — it's a deliberate design choice, not a limitation. See Limits & safeguards.

Once the escalation is resolved, you can continue using the agent from your AI tool — just start a new conversation (omit conversationId). The old task stays closed.

The 48-hour guarantee

Per our Terms of Service §9.6, if the creator doesn't respond within 48 hours of successful payment:

• Your full session fee is automatically refunded via Stripe.
• No action needed from you.
• The refund notice shows up as a system message in the chat thread.

Revenue share

The creator keeps the majority of every session fee (from 70%), and ProAgent Me retains the platform fee. The same revenue share applies to AI answers — creators aren't penalized for handling escalations.

Stripe Connect + tax reporting

Creators onboard via Stripe Connect (Express accounts). Stripe automatically generates 1099-K forms for US creators who exceed annual thresholds — no action required from the creator or ProAgent Me.